Applicant Q&A
What you'd be doing.
What you'd be doing.
- Respond promptly to user inquiries.
- Escalate complex issues to the appropriate internal team.
- Maintain accurate records of user interactions and resolutions.
- Uphold Cove’s standards of customer service and professionalism.
What we're looking for.
What we're looking for.
- Strong written communication skills.
- Experience with Discord preferred.
- Ability to handle multiple inquiries efficiently.
- Professional, courteous, and patient demeanor.
- Availability to meet 100+ weekly message quotas.
What you get?
What you get?
- Gain experience in a fast-growing community platform.
- Work with a collaborative, remote team.
- Build skills in customer service, community management, and support tools.
Regarding receiving your results, our careers system will reach out to you via Discord DMs and Gmail. Furthermore, our team leadership will contact you via DMs as well with your acceptance notice and links for you to join.
Submit your Application today!
Career Portal
Submit your application through our Careers Portal.
Applications open in the middle of each month through the end of said month — ensure you submit your application within that time frame!