> ## Documentation Index
> Fetch the complete documentation index at: https://docs.coveapp.cc/llms.txt
> Use this file to discover all available pages before exploring further.

# Orders

> Track what members buy in your Roblox game, from placed through to completed.

If your experience sells something a staff member has to go and make, Orders is
where it lives — so nobody keeps a spreadsheet of who is owed what.

<Frame caption="Orders from your game, moving through their stages.">
  <img src="https://cdn.coveapp.cc/docs/images/game/orders.png" alt="Orders" />
</Frame>

## The stages

| Stage     | Meaning                            |
| --------- | ---------------------------------- |
| Placed    | A member ordered it in game        |
| Claimed   | Somebody on your team has taken it |
| Preparing | It is being made                   |
| Completed | Done                               |
| Cancelled | Stopped, from any stage            |

Orders only move forwards. There is no un-completing one — if something went
wrong, cancel it and place a new one, so the history says what happened.

## Where they come from

Orders are placed in your Roblox game and handled from Discord by the Cove bot,
because that is where your team already is while they are working. The
dashboard's **Orders** page is the record: what is open, what is done, and who
did it.

## Notifications

Cove can tell a member as their order moves.

| Stage     | Notified by default            |
| --------- | ------------------------------ |
| Placed    | No                             |
| Claimed   | No — most groups find it noise |
| Preparing | Yes                            |
| Completed | Yes                            |
| Cancelled | Yes                            |

<Note>
  An order carries up to 20 items, each up to 60 characters, with a note up to
  240\. Choose the notifying stages in **Settings → Orders**.
</Note>

## Permissions

| Permission            | What it allows                                        |
| --------------------- | ----------------------------------------------------- |
| Change order settings | The products on offer, and where orders are announced |